These Terms of Service govern the provision of naturopathic nutritional therapy and related services. By booking and attending consultations, you confirm your understanding and acceptance of these terms.

1. Practitioner Information

Simona Venckute and Cute Clinic are a qualified and accredited naturopathic nutritionist. Fully insured and practises in accordance with the professional standards of The British Association For Nutrition And Lifestyle Medicine (BANT) and the Complementary and Natural Healthcare Council (CNHC).

2. Nature and Scope of Services

Naturopathic nutritional therapy is a holistic, client-centred approach aimed at supporting optimal health and wellbeing. It is:

• Based on nutrition science and naturopathic principles
• Tailored to support medically diagnosed conditions and/or health concerns as identified and agreed by both practitioner and client
• Not a substitute for professional medical advice, diagnosis, or treatment
• Not intended to diagnose or treat medical conditions

No claims are made regarding the efficacy of any nutritional or naturopathic approach used.

3. Client Responsibilities

You are responsible for:

• Informing your GP or healthcare provider of any symptoms or health concerns
• Notifying your GP and any complementary or conventional practitioners of the nutritional protocol or supplements you are following
• Providing full and accurate details about any medical diagnosis, prescribed medication, over-the-counter products, herbal remedies, or food supplements you are taking
• Following your plan only within the timeframes agreed, to avoid unintended or adverse effects
• Contacting me directly if you are unclear about any aspect of your nutritional plan

If you experience any unexpected effects or concerns during the course of your programme, please report these promptly so we can review and adapt your plan as needed.

4. Confidentiality & Data Protection

All information shared during consultations is strictly confidential. Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your information will not be shared with third parties without your explicit consent, unless required by law.

You may request a copy of my Privacy Policy, which sets out how your data is stored, processed, and protected. A copy of this can also be found at https://www.cuteclinic.co.uk/privacy 

5. Appointments, Fees & Cancellations

• Appointments are confirmed once payment is received (unless otherwise agreed)
• Sessions may be conducted in person or remotely (e.g., via phone or video call)
• You may reschedule or cancel your session with at least 24 hours’ notice
• Cancellations with less than 48 hours’ notice or missed sessions may be charged in full

6. Supplements and Laboratory Testing

Where appropriate, supplement or private lab testing recommendations may be made. These are optional and not included in consultation fees. I do not receive commissions unless explicitly stated.

7. Liability

While I provide advice in good faith and with due professional care, I am not liable for:

• Any decisions you make as a result of our consultations
• Reactions arising from undisclosed health conditions or medication
• Outcomes related to third-party products or services

You are responsible for deciding whether to follow the recommendations provided. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or fraud.

8. Use of Materials

All documents, plans, and written advice provided are for your personal use only. Reproduction or sharing without written permission is not permitted.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

By acknowledging these terms, I consent to my personal data being used in the manner set out above.

Effective date: April 2025‍

This Privacy Policy outlines how I collect, use, and protect your personal information when you visit my website, make an enquiry, or work with me as a client. I am committed to handling your personal data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

This website is operated by Simona Venckute, a registered and insured naturopathic nutritionist practising under Cute Clinic. I offer nutritional therapy services in accordance with the professional and ethical guidelines set by my accrediting body. If you have any questions about how your personal information is handled, you can contact me at privacy@cuteclinic.co.uk.

The Information I Collect

When you visit my website, make an enquiry, or become a client, I may collect and process a range of personal data. This includes your name, contact details and any information you provide via contact forms or consultation bookings. During the course of your care, I may also collect sensitive health information such as your medical history, symptoms, medications, supplement use, test results, and lifestyle habits, to ensure that the nutritional support you receive is appropriate and tailored to your needs.

Website usage data, such as your IP address and pages visited, may also be collected through standard cookies and analytics tools to help me understand and improve how visitors interact with the site.

How Your Data Is Used

Your personal data is used solely to deliver an effective, safe, and personalised nutrition service. This includes booking and managing appointments, keeping accurate clinical notes, preparing tailored nutrition plans, and communicating with you about your care. Where appropriate, I may use anonymised data for practice audits or to evaluate outcomes, but you will never be personally identifiable in such instances.

If you subscribe to updates or newsletters, your contact details will also be used to send relevant information, with your consent. You can unsubscribe at any time.

Legal Basis for Processing

Under data protection law, I am required to have a legal basis for collecting and using your personal data. When you engage my services, data is processed on the basis of legitimate interest and the fulfilment of a contract. Sensitive health information is processed with your explicit consent, as part of delivering a professional healthcare service. I may also retain and process certain information in order to comply with legal or regulatory obligations, including financial record-keeping and insurance requirements.

Storage and Security

I store personal data securely, whether electronically on encrypted systems or, where required, in secure paper records. I take appropriate measures to prevent unauthorised access, loss, or misuse of your data.

Your information will never be shared with third parties for marketing purposes. I will only share data with trusted service providers (such as cloud software or secure payment platforms) where necessary to deliver services, and only where these providers have confirmed compliance with relevant data protection legislation. In rare circumstances, I may be required by law to share data—for example, if there is a risk of serious harm or a safeguarding concern.

Retention of Data

In accordance with professional and legal obligations, I retain client records for a minimum of seven years from the date of your last consultation. After this period, your records will be securely deleted or destroyed unless there is a valid reason to retain them for longer. Enquiries that do not lead to a consultation will be deleted after 12 months, unless you request continued contact.

Your Rights

You have the right to access the personal data I hold about you, and to request corrections if any information is inaccurate or incomplete. You can also ask for certain data to be deleted, or for processing to be limited in specific circumstances—although in some cases, I may need to retain information to meet legal or regulatory requirements.

You have the right to withdraw your consent for data processing at any time, where consent is the lawful basis. If you wish to exercise any of these rights, please contact me directly. If you are not satisfied with the way your data is being handled, you can raise a concern with the Information Commissioner’s Office (ICO).

Cookies and Website Use

My website may use cookies and other technologies to analyse traffic and improve functionality. Cookies are small text files that help websites function more effectively. You can manage your cookie preferences via your browser settings. For more information, please see the [Cookie Policy] (if applicable).

External Links

This website may contain links to other websites for your convenience. I am not responsible for the content or privacy policies of these sites. I recommend that you review their privacy policies before sharing any personal information.

Updates to This Policy

This policy may be updated from time to time to reflect changes in legal requirements or how I operate. Any updates will be published on this page. Please check back periodically if you wish to stay informed about how your data is used.